Refund policy

Returns

Unused posts in original packaging may be returned within 30 days of receipt for a refund of the purchase price. Return shipping is paid by the customer unless the return is due to our error. Reservations are refundable in full any time before pickup or delivery.

Damaged or defective on arrival

Email a photo of the damage to hello@fanpillar.com within 7 days of pickup or delivery and we will replace the post or refund you, your choice. We may ask you to bring the damaged post back to the shop.